WRMC offers tailored and specialized property management services to meet Texas’s unique needs (and the rules and regulations). Our proven history of expertise serving condominium, high-rise, and master-planned communities, combined with our team of highly trained professionals, allows us greater flexibility in developing the specialized services you need.
Mixed-Use projects are multi-use, complex regimes often found within dense urban areas and include a mix of residential, retail, commercial, and other public spaces. We’ve had the pleasure of managing a wide array of mixed-use projects as they have become increasingly popular over the last decade.
Our Texas expertise doesn’t end with association management. More and more multi-family operators exist in Texas. We know that they are looking for a competitive edge and condominium-style service for their assets. If that’s you, we can provide professional management for your existing asset, help you in gearing up for a lease-up, or provide expert consultations on creating a marketing and development strategy. Our individualized approach brings value and enhanced services while maximizing your return.
From CPAs to MSAs, our accounting department is unmatched in the industry. Our Staff Accountants are dedicated to you to provide fiscal responsibility and complete accessibility. We provide accurate, timely, and meaningful financial information every month. Our team of experts analyzes your Association’s financial position to help identify cost-saving opportunities and streamline expenses.
We love the growth we see in Texas. But, developing communities have a unique set of needs requiring them to balance owner satisfaction alongside business objectives. Our Developer Services Group understands the importance of building a strong foundation and navigating through the process from pre-construction to transition. Our team of industry-leading experts has consulted with developers on the most notable buildings across Texas. We’re here to guide you through the process, beginning with document review, budget preparation, cash flow analysis, recruiting, and more. Our goal is to provide you with peace of mind knowing that association matters are being handled timely and professionally, saving you time and money.
Our goal is to bring innovative topics, industry-leading best practices, continuing education, and value-added seminars to our Texas clients. WRMC is equally invested and committed to the long-term success of the communities we’re proud to serve, and with that comes a unique and exciting program available to our clients – Worth Ross Master Speaker Series. The Speaker Series is our exclusive Board Member training event designed to educate boards and managers on the topics that help build their knowledge and better equip them in fulfilling their roles. We partner with industry experts to give in-depth training coupled with comprehensive discussions unique to your community, city, and state that will better prepare you for the challenges ahead.
As the novel Coronavirus swept the nation and the world, every aspect of our lives rapidly changed. We knew it would be a matter of days before our managed Condominium and Apartment buildings would be looking to us for guidance, procedures, and proactive measures to address the virus’s mitigation in their communities. We were faced with a unique and unprecedented challenge exacerbated by a crunch in available time to act.
The first course of action was to create an internal team within WRMC leadership devoted to developing procedures, plans, and recommendations to be rolled out to our boards for approval while remaining a 24/7 resource for our onsite teams. The onsite teams were there for plan implementation while juggling the ever-changing conditions affecting the day-to-day operations.
With this vision and purpose, the WRMC Risk Team was created. The newly formed WRMC Risk Team is devoted to providing all managers with up-to-date communication and resources so they can, in turn, advise their team, homeowners, boards, and vendors. The WRMC Standard Operating Procedures (SOPs) for COVID were created because of direct collaboration between our onsite teams and the WRMC Risk Team.
Multiple SOPs were born because of COVID, all of which contain specific details regarding the need for the various SOP’s, the key players’ responsibilities in managing the procedures, and action items to be addressed.
In addition to the COVID SOP’s, the WRMC Risk Team set up weekly recurring phone meetings for all GMs to participate and collaborate directly with the WRMC Risk Team on all things involved with the unique COVID challenges presenting in their individual buildings. These phone meetings produced terrific results in resolving pressing questions. They gave a real sense of teamwork and collaboration between all our GM’s from Colorado to Austin, and from Dallas to San Antonio.
We also created a specific email distribution group as a direct communication line to the WRMC Risk Team. This communication allowed any member of the WRMC Risk Team to promptly address concerns, suggestions, or requests regarding COVID procedures. We found that multiple communication mediums and predictable and recurring meetings afforded WRMC to have a constant pulse on our buildings and the individual challenges they were facing.
In an interview with one of our GM’s, we were able to gain more details into precisely what a specific building, board, and onsite staff were doing to keep business running smoothly while also being proactive about the current health and well-being of the community. Communication was listed as the #1 action item, including providing the latest COVID updates from the CDC and Dallas County, posting all updates in BuildingLink for residents to access, and maintaining an open communication line with the Board of Directors. Training continued, including extra safety classes for both team members and residents if they wished to attend. Safety and sanitary measures were increased throughout the building to include more prioritization in the high traffic areas such as the elevators and front desk. Face coverings were purchased for the entire team and required to be worn at all times. Residents were encouraged to wear masks and practice social distancing when interacting with the WRMC team.
COVID-specific products were enacted, such as installing Kleenex stations at elevator landings, creating an Amenity Restriction Policy for COVID, providing new sanitation procedures for the pool and temperature checks, along with increased handwashing. With these further steps and resources in place, our onsite staff was able to keep our residents, homeowners, and vendors safe, informed, and happy.